The County of San Bernardino Department of Public Health Division of Environmental Health Services (DEHS) envisioned achieving 100% compliance with the Certified Food Worker card requirement; something never accomplished in over 30 years of providing food worker training. To achieve this, DEHS contracted with a provider and re-engineered the program to an online format, updated all materials, provided 24/7 accessibility to course materials, provided the ability for printing the card by food handler and reduced staffing needs. The on-line course now reaches across the 20,000 square miles of the County via the internet.
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| image:www.atlantic.edu |
The course offers engaging training/testing on important food handler issues, including personal hygiene, cross contamination, time and temperature abuse and foodborne illness. The course is presented in a fully interactive, audio-visual format in English, Spanish, Mandarin Chinese, Korean, Vietnamese and American Sign Language. Aside from the on-line course/test, the Division instituted follow up visits for facilities not in compliance.
During a facility inspection, the number of food workers not in compliance is recorded. Subsequent follow-up phone calls to facility managers are made by program staff. If this fails to achieve compliance, a billable re-inspection is conducted.
The significant upgrades to the program and the institution of a follow-up process have resulted in:
• Safer food handling and lower risk of foodborne illness,
• 100% compliance, significantly increasing the number of food workers trained each year,
• Reduction in staffing by three full time employees,
• Significant revenue increase, and
• Over 45,000 trained individuals each year (marking a 35% increase).
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